Privacy Policy

Effective Date: August 31 2023

CondoDocs (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of individuals who use our online portal and subscription services (the “Services”).

This policy complies with Alberta’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

When you use our Services, we may collect the following personal information:

Name
Email address
Login credentials (for portal access)
Any documents you or your authorized representative upload for review

Payment Information: We do not collect or store payment card details. Payments are processed securely through our third-party payment processor, which maintains its own privacy policy.

2. How We Use Your Information

We use your personal information for purposes including:

Providing you access to the CondoDocs portal and subscription services
Reviewing and organizing documents submitted through the platform
Communicating with you regarding your account, documents, and subscription
Meeting legal or regulatory requirements applicable in Alberta and Canada
Improving and maintaining the security and functionality of our Services

We will not use your personal information for purposes other than those identified above without your consent, unless required or permitted by law.

3. Storage & Security of Documents

All documents and personal information are stored on secure Microsoft servers located in Canada.
We employ appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

4. Sharing of Information

We do not sell or rent your personal information to third parties.
We may disclose your information only in the following circumstances:

To comply with applicable laws, regulations, or court orders
To protect our legal rights, safety, or property
With your consent

We reserve the right to share information if permitted or required under Alberta or Canadian law.

5. Retention & Deletion

We retain your personal information and uploaded documents only as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy, or
Comply with legal and regulatory requirements.

You may request deletion of your personal information or uploaded documents at any time (subject to legal obligations).

6. Cookies & Analytics

Our website may use cookies or similar technologies to improve user experience and track usage patterns. These tools collect anonymous information and do not identify individual users.

7. Your Rights

Under Alberta’s PIPA and Canada’s PIPEDA, you have the right to:

Access the personal information we hold about you
Request corrections to your information if it is inaccurate or incomplete
Withdraw consent to the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)

Requests should be made in writing using the contact details below.

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Privacy Officer: Stephen Monteith
CondoDocs.com Consulting (AB) Ltd.
Email: steve@condodocs.com
Phone: 403 902 2166 Ext 2
Address: 1629 Scotland St SW, Calgary, AB T3E 0L4

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or applicable laws. Updates will be posted on our website with the effective date.